Privacy Policy

Tips clause

Shenzhen Traveler Technology Co., Ltd. (hereinafter collectively referred to as "we" or "TRAVOR") is fully aware of the importance of user information security, and your trust is very important to us, so we will take security protection measures in accordance with laws and regulations , to keep your user information safe and controllable. In view of this, TRAVOR has formulated this "Privacy Policy" (hereinafter referred to as "this Policy") and reminds you: before using TRAVOR's products and services, please be sure to read and thoroughly understand this policy, before confirming that you fully understand and agree Rear use related products and services. Once you start to use the TRAVOR service, it will be deemed as acceptance and approval of the content of this policy. We may collect your personal information when you use TRAVOR products, services or interact with us. The exact type of data collected will vary depending on the products and services you use and your interactions with us. You are not required to provide TRAVOR with personal information, but in some cases, if you choose not to provide it, TRAVOR may not be able to provide you with relevant products or services, nor respond or solve your problems. TRAVOR will only collect and use your personal information for the purposes described in this statement.

If you have any questions, comments or suggestions regarding the content of this policy, you may contact us at (service@travorenergy.com).

Scope of application

2.2 But please note that this Privacy Policy does not apply to the following situations:

• Information collection/processing practices of third parties that serve advertising on our Services;

• Our services may contain or link to information and/or third-party services provided by third parties (including any third-party applications, websites, products, services, etc.), which are operated by third parties, and TRAVOR is responsible for Such third parties have no control, and you can choose whether to use the information and/or services, and your use of the information and/or services is not related to TRAVOR. We hereby kindly remind you that when you use third-party information and/or services, you should carefully read the relevant user agreement and privacy policy displayed to you by the third-party, and properly keep and provide your personal information with care. This Privacy Policy applies only to your personal information collected by us, and does not apply to the collection of your personal information by any third party, as well as the services provided by any third party or the third party's information use rules. Neither is responsible for the collection, storage and use of your personal information;

• Other content of services that are not provided to you by TRAVOR.

3.Scenarios where TRAVOR may collect and use your personal information

When you use TRAVOR's products/services, the scenarios where you need/can choose to authorize us to collect and use personal information include:

3.1 Required to provide you with account registration services

In order to comply with the requirements of laws and regulations and provide you with more personalized and convenient services, when you register an account, you need to provide corresponding personal information, including your name, nickname, ID number, email address, contact number, etc. To create an account, improve the relevant network identification information (such as verification code matching results, region, etc.), and create a password. You should be aware that the matching results of ID number, mobile phone number and verification code are your personal sensitive information. We collect such information to meet the requirements of relevant laws and regulations. If you refuse to provide it, you may not be able to use this function, please Offer after careful consideration.

If you choose to authorize the use of a third-party account (such as WeChat, Facebook, etc.) to register an account, we will obtain your shared account information (such as mobile phone number) and identity verification information (personal sensitive information) from the third party to carry out the process with your account. Binding is used for quick login, and we will use your personal information in accordance with the agreement with the third party and on the premise of complying with relevant laws and regulations.

3.2 To provide you with customer service and after-sales service

When you interact with our customer service or use other user response functions (including: submitting feedback online, communicating with online/human customer service, making after-sales applications, exercising your right to control your relevant personal information, other customer complaints and needs), For the security of your account and system, we may require you to actively authorize, provide account information, and match your previous personal information to verify your user identity. In particular, when you use the voice input function, we will apply for your recording permission to ensure the security and transparency of communication between the two parties.

When you use customer service or other user response functions, we may also need to collect the following personal sensitive information from you: contact information (the phone number you Our communication information (including text/pictures/audio/video/call records) and other necessary information related to your needs. We collect this information to investigate facts and help you solve problems, such as your refusal to provide user response mechanisms that may prevent you from using our customer service.

3.3 Provide you with security

We need to collect some of your information to protect your account and system security when using our products and services, and to help improve the security and reliability of our services to prevent any behavior that harms users, TRAVOR, and society, including your The following personal information: account login location, commonly used personal device information (for example: hardware model, device MAC address, IMEI, IMSI), login IP address, mobile phone SN code, product version number, language mode, browsing history, network usage habits, services accident details. Based on the above information, we will comprehensively judge your account risk, perform identity verification, customer service, detect and prevent security incidents, fraud monitoring, archiving and backup purposes, and take necessary recording, auditing, analysis, and disposal measures in accordance with the law. When detecting the existence or suspected existence of account security risks, we will use relevant information for security verification and risk elimination to ensure the security of the products and services we provide to you, so as to protect your rights from being infringed. At the same time, when account or system security issues occur, we will collect this information to optimize our services. If you deny authorization, we cannot guarantee the security of your account or system. In addition, in order to ensure the security of the operating environment of your device and necessary to provide our services, prevent malicious programs and anti-cheating, we may obtain the necessary application/software list information installed or running on your device after you agree to this Privacy Policy (Including application/software source, overall application/software operation, crash situation, usage frequency, etc.). Please be aware that application/software listing information alone does not identify you specifically.

3.4 Necessary to maintain/improve the TRAVOR service

In order to improve our service performance, with your authorization and consent, we will collect relevant information generated during your use of our services, including:

Location access permission: When you enable the location function of your mobile device through system authorization and use location-based services, we may apply for the permission to collect and use your location information and storage in order to provide you with better services. You can turn off location services in the system of your mobile device to stop our collection of your location information.

Log information: When you use TRAVOR's products and services, we will automatically collect and store necessary log information, such as the time of each access to the service, the page path accessed, client IP address, event information (such as errors, crashes, reboot, upgrade), etc.

3.5 Personal information we may collect indirectly

When the website is in a silent/background state, we will use a third-party SDK to collect your personal information (for example: hardware model, device MAC address, IMEI, IMSI), login IP address, mobile phone SN code, SMS, product version number, language Mode, browsing history, network usage habits, service failure information to assist account login, personal commonly used equipment information, etc. In accordance with the requirements of laws and regulations and agreements with third parties, we will obtain your relevant information from TRAVOR's affiliates and partners with your authorization, and use your information after confirming the legality of its sources. At the same time, we will also encrypt your personal information to ensure the security of the information.

3.6 Extended functions based on camera permissions such as device photos and cameras

You can choose to enable the camera permission of the system, and authorize TRAVOR to access your camera by using functions such as taking pictures and scanning codes, so that you can scan QR codes of various services and take photos through TRAVOR. You can turn off this function in the system permissions. Once turned off, you may not be able to scan codes, take pictures and other functions.

3.7 Extended functions for device-based access to album authorization

You can choose to open the album permissions of the system (such as: obtaining avatars from personal information, obtaining pictures when reporting problems, etc.), and authorizing us to access your albums by actively uploading photos, etc., so that you can complete the relevant authorization by uploading photos and other methods. Serve. We will collect the above information you choose to upload. You can turn off this function in the system permissions. Once it is turned off, you may not be able to change avatars, report questions and other functions by uploading pictures.

3.8 Extended functions based on device microphone permissions

You can choose to enable the microphone permission of the system, and use voice technology to contact customer service or to achieve voice interaction with customer service robots. We will collect the voice information you enter in the process of using the intelligent voice technology for machine recognition, online interaction and to meet your customer service and dispute handling needs; at the same time, in order to shoot short videos and upload in the customer service link, you need to turn on the microphone synchronously permissions. You can turn off this function in the system permissions, once it is turned off, you may not be able to realize the online voice interaction function.

3.9 Service content recommendation (including personalized recommendation/targeted push)

In some of our services, we will recommend relevant products and other service content and advertisements for you based on your relevant personal information and user portraits. During this process, we may collect your personal information related to one of our products and/or services, such as: search history, the number of times you browse products and service content, and behavioral information on interactions with them, IP address, Date and time of visit, your preferred network behavior, interests and preferences, device-related information (such as model, name, MAC address, IMEI, IMSI, necessary software list, software and hardware system information), and separately in the form of comprehensive statistics and analysis Or combined with certain information from other services to perform recommendation algorithm modeling, programmatic advertising recommendation algorithm modeling, user behavior analysis and user profiling to help us better understand how you use our products/services, maintain and improve our services or provide you with personalized services/targeted pushes, including when we provide you with relevant personalized information (our personalized information may be made based on automated decision-making mechanisms including information systems and algorithms), after obtaining your consent share information with our partners so that they can send you

send information about its products and services.

If you do not wish to receive such information, you may opt-out of receiving marketing-related emails or other communications from us at any time by emailing service@travorenergy.com. We will comply with your opt-out request as soon as reasonably practicable. Please note that if you do opt out of receiving marketing related communications from us, we may still send you important administrative messages and you cannot opt

out of receiving administrative messages.

3.10 Others

As mentioned above, if a function or product/service that requires the collection of your personal information is not described in this Privacy Policy, or if we go beyond the stated purpose of collecting your personal information and have direct or To the extent that it is reasonably related, before collecting and using your personal information, we will explain to you separately by updating this privacy policy, page prompts, pop-up windows, message notifications, website announcements or other means that are convenient for you to know, and provide you with You choose the method of consent, and collect and use it with your express consent. Please be aware that if the information cannot be identified or associated with your personal identity alone or in combination with other information, it does not belong to your personal information in the legal sense; when your information can be identified with your personal identity alone or in combination with other information , When we use data that cannot be linked with any specific personal information in combination with other personal information of you, such information will be treated and protected as your personal information in accordance with this Privacy Policy during the combined use.

3.11 Scenarios where TRAVOR can use your personal information without authorization

Please be aware that in the following situations, we do not need your authorization and consent to collect and use personal information:

related to national security and national defense security;

Those related to public safety, public health, and major public interests;

Related to criminal investigation, prosecution, trial and execution of judgments, etc.; for the protection of personal information subjects or other individuals' life, property and other major legitimate rights and interests, but it is difficult to obtain the consent of the individual;

The personal information collected is disclosed to the public by the subject of the personal information;

Your personal information is collected from legally publicly disclosed information, such as legal news reports, government information disclosure, etc.;

Necessary to enter into a contract at your request;

Necessary for maintaining the safe and stable operation of the provided services, such as discovering and disposing of service failures;

necessary for legitimate news reporting;

When it is necessary for academic research institutions to carry out statistical or academic research based on public interests, and when providing academic research or description results, the personal information contained in the results is de-identified;

Other circumstances stipulated by laws and regulations.

Please note that TRAVOR may also collect and use non-identifying data. Non-identifying data is data that cannot be used to identify an individual. For example, TRAVOR collects aggregated statistics such as website traffic. TRAVOR collects this data to understand how users use their website, products and services. In this way, TRAVOR can improve its own services and better meet customer needs. TRAVOR may collect, use, process, transfer or disclose non-identifying data for other purposes at its sole discretion. We endeavour to isolate your personal information and non-identifying data and use both types of data separately. If personal information is mixed with non-identifiable data, it will still be treated as personal information.

4. How TRAVOR uses cookies and similar technologies

4.1 Cookies and Similar Technologies

A cookie is a plain text file stored on a computer or mobile device by a web server. The content of a cookie can only be retrieved or read by the server that created it. Each cookie is unique to your web browser or mobile application. Cookies usually contain identifiers, site names, and some numbers and characters. With the help of cookies, websites can store data such as user preferences. Cookie-like technologies are other technologies that can be used for similar purposes as cookies. You know and agree that with the development of technology and the further improvement of our services, we may also use technologies similar to cookies.

4.2 How TRAVOR uses cookies and similar technologies

The purpose of TRAVOR enabling cookies is to improve the user experience. When you use our services, we may use cookies and similar technologies to collect some of your personal information, including:

Your browsing information, your login information, cookies and similar technologies collect such information is necessary for you to use our services, simplify your repetitive steps (such as registration, login), and provide you with services that are more tailored to your personal needs content and content that you may be more interested in, protect your information and account security, improve our services, etc. We undertake to use cookies and similar technologies only for the purposes described in this Privacy Policy. You understand and know that some of our services can only be achieved by using cookies or similar technologies. If you refuse to use or delete them, you may not be able to use our related services normally or get the best results from our services. It may also have a certain impact on your information protection and account security.

5. How TRAVOR discloses your personal information

Usually TRAVOR will not disclose your personal information to the outside world, except for the following scenarios:

• Disclose your personal data to third-party service providers who provide us with certain business-related services, such as website hosting,data analysis,payment and credit card processing, infrastructure provision, IT services, customer support services, email sending services, and other similar services to ensure that they are able to serve us.

• Disclose your personal data to affiliates or other third parties in the event of a reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or part of our business or assets. In this case, you will receive explicit notice of changes in ownership, incompatible new ways of using personal data, and choices regarding personal data via email and/or our website.

• As we deem necessary or appropriate:

(a) to comply with applicable laws and regulations;

(b) to comply with legal process;

(c) to respond to requests from public bodies and governmental authorities, including those outside your country of residence;

(d) to comply with our terms and conditions;

(e) protect our operations, business and systems;

(f) protect the rights, privacy, safety or property of us and/or other users, including you;

(g) seek available remedies or limit the damages we may be required to provide.

• Disclose your personal data to a subsidiary or affiliated company of the company to conduct business activities on a regular basis.

• Except for the third parties mentioned above, we only disclose your personal data to other third parties with your consent.

6. Your rights in the processing of personal information

You should ensure that all personal information submitted is accurate. TRAVOR will endeavour to maintain the accuracy and completeness of personal information and to update such data in a timely manner.

When required by applicable law, you may (1) have the right to access and copy specific personal information we hold about you; (2) require us to update or correct inaccurate personal information about you; (3) Refuse or restrict our use of your personal information; (4) require us to delete your personal information; (5) require us to explain the personal information processing rules. If you wish to exercise the relevant rights, please exercise any of the above rights by emailing us at support@TRAVOR.com. If your account service is in mainland China, we will respond to your request within 15 working days; if your account service is outside mainland China, we will respond to your request within 30 natural days Reply required. For security reasons, you may be required to provide a written request. We will refuse to process requests if we have reasonable grounds to believe that such requests are deceptive, unenforceable, or compromise the privacy rights of others. You also have the right to withdraw your consent at any time when TRAVOR processes your personal information based on your consent, where required by applicable law. However, the withdrawal of consent will not affect the legality and validity of our processing of your personal information based on your consent before the withdrawal, nor will it affect our processing of your personal information based on other appropriate legitimate grounds.

7. How TRAVOR protects and retains your personal information

TRAVOR takes the security of personal information very seriously. We employ commercially reasonable physical, administrative and technical safeguards to maintain the integrity and security of your personal information.TRAVOR provides a variety of security policies to effectively ensure the data security of users and devices. For example, in terms of device access, we use the TRAVOR private encryption protocol to protect data communication, access and authorization applications. In terms of data communication, it supports the use of security algorithms and transmission encryption protocols, as well as business-level encrypted transmission of information based on dynamic keys. In terms of data processing, strict data filtering and validation and a complete data review process are adopted. In terms of data storage, all confidential information of users will be securely encrypted for storage. We do our best to protect your personal information, but please be aware that no security measure can be perfect. If for any reason you believe that your interactions with us are no longer secure (for example, you believe the security of your TRAVOR account has been compromised), please let us know immediately by emailing service@travorenergy.com.

8. HOW TRAVOR PROCESSES CHILDREN'S PERSONAL INFORMATION

Children (minors under the age of 14) may not create their own user accounts without the consent of their parents or guardians. For the collection of children's personal information with parental consent, we will only use or disclose this data as permitted by law, express parent or guardian consent, or necessary to protect the child. If TRAVOR discovers that it has collected personal information from a child without first obtaining verifiable parental consent, it will seek to delete the relevant data as soon as possible.

9. How long TRAVOR retains your personal information

We will retain your personal information for the minimum period of time to achieve the purposes described in this policy, unless an extension of the retention period is required or permitted by specific laws. We will determine the appropriate retention period according to the nature and sensitivity of personal information. The criteria we use to determine the retention period include: the time required to retain personal information to fulfill the business purpose, including providing products and services, and maintaining corresponding transaction and business records , control and improve the performance and quality of products and services, ensure the security of systems, products and services, respond to possible user inquiries or complaints, problem location, etc.; whether users agree to a longer retention period; whether laws, contracts, etc. retain data special requirements, etc. Deleting, destroying or anonymizing your corresponding personal information at the end of the retention period and without special legal requirements. If we cannot completely destroy it for technical reasons, we will take appropriate measures to prevent further use of your personal information.

10. How this policy is updated

TRAVOR reserves the right to update or modify this policy from time to time. If our privacy policy changes, we will post the latest version of the privacy policy on this website or official website. If we make material changes to the Privacy Policy, we may also send you notice of the change through various channels, for example, by email (to the email address specified in your account), or before the change takes effect Post notices on this website. We encourage you to periodically review this page for the latest information on privacy practices.

contact us

If you have any questions or comments about this Privacy Policy, please contact us at: Email: service@travorenergy.com

address:Building A5, Shangrong Science and Technology Park, Baolong Avenue, Longgang District, Shenzhen City, Guangdong Province